Fully Furnished LLC. accepts returns and exchanges within (3) days of your receipt of an item, excluding bedding products. You will be charged a 15% restocking fee on all regular stock furniture returns. Returns on Special Order items are limited to transit damage or manufacturer defect only. Special Order returns due to customer preference, no-fits or any other reason are not accepted. Fully Furnished LLC. does not accept returns on mattresses, box springs, pillows, or other bedding products. Fully Furnished LLC. does not charge a restocking fee on accessories such as area rugs, lamps, wall art, and table accessories. Fully Furnished LLC. reserves the right to refuse returns or exchanges on items that are not in as-new condition due to damage or misuse by the customer.
If returned items need to be picked up from your home, you will be charged a pickup fee of $30. Your initial delivery fee is not refundable. Assembly fees are non-refundable. Prices paid at the time of purchase are final. Refunds on purchases made by cash will be refunded by mailed check after ten (10) business days of receipt of returned merchandise. Refunds by credit card will post to your account within three (3) business days.
Return Policy for Items Shipped via UPS Parcel Shipping
You may return your purchase for a refund of the merchandise cost within 3 days of delivery; all you need to do is ship the item back to us. Please note that shipping charges are non-refundable. Shipping back to Fully Furnished LLC. will also be at the customer's expense. Refunds are issued within 48 hours once the item is received and inspected at our distribution center. You will be charged a 15% restocking fee on all regular stock furniture.
UPS will make 3 delivery attempts. In the event that UPS is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be returned to Fully Furnished LLC. At that point, we will issue a refund for the item minus the cost of the original shipping and minus the cost of returning the item to our facility.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).
If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please contact customer service
at 702-570-3509 to help you with the process.
Steps for Returning an Item or Order
Please contact us to initiate a return at 702-570-3509 or email us at firstname.lastname@example.org. You will be given an Return number which is necessary to process a return. You can schedule a return pick up if you reside in Las Vegas or you can ship the item back to Fully furnished LLC. at your expense. Please include the RMA # for proper processing when shipping to Fully Furnished LLC.